The incumbent in this position will perform preventive and predictive maintenance and which may include HVAC-R, electronic systems, electrical, air, water and/or equipment. The incumbent is under the direction of the Facilities Shift Supervisor and Facilities Shift Manager, the incumbent also responds to all General Maintenance service calls. The incumbent is responsible for ensuring events are set up per diagrams.
The incumbent in this position is responsible for greeting guests and arranging for prompt seating. The incumbent is responsible for ensuring that guests feel welcome and comfortable in accordance with Hard Rock service standards.
The incumbent in this position is responsible for overseeing food preparation on all shifts for an assigned food outlet to ensure quality food and guest satisfaction. Coordinates with front-of-the-house staff to ensure effective coordination of service in order to achieve Hard Rock Hotel and Casino Sacramento at Fire Mountain food service goals.
The incumbent in this position is responsible for properly preparing any and all foods listed on the respective menus that are to be grilled, fried, broiled, baked, boiled, braised, poached in an assigned kitchen outlet, or prepared in the pantry.
The incumbent in this position is responsible for all sales transactions, bussing tables, cleaning, sweeping, and mopping the surrounding tables and areas as well as retrieving any warehouse orders as needed.
The incumbent in this position is responsible for smooth and efficient housekeeping operations and top-quality guest service.
OverviewThe incumbent in this position is responsible for providing superior customer service while overseeing all aspects of the Bingo game and assists Bingo management with floor and staff supervision. The incumbent is also responsible for performing varied supervisor functions in a pleasant, efficient and honest manner.
The incumbent in this position is responsible for developing cross-network strategies for digital efforts at Hard Rock Hotel & Casino Sacramento at Fire Mountain. This role includes social media strategy, paid media strategy including SEO/SEM, content planning, content curation, engagement strategy, and editorial development. Additionally, this person works closely with the Advertising Manager, Public Relations Manager, Director of Marketing, VP of Marketing and other department heads, directors and managers on property to develop social and content strategies that make effective use of the Hard Rock’s digital presence. These efforts must also compliment traditional marketing, advertising, and public relations plans. Reporting to the VP of Marketing, this position supports the Marketing Department in executing initiatives to increase and enhance the reputation of Hard Rock among key stakeholders by gaining positive digital media exposure locally, regionally and nationally. Team player who is able to work with multiple departments while also being an independent contributor.
Under the direction of the Housekeeping Manager, the incumbent provides support to the guest room attendants and maintains par quantities of textiles, amenities and cleaning supplies in designated areas.
The incumbent in this position is responsible for the effective communication of the Player’s Club program; determines whether minimum qualifications for complimentary services and/or goods have been met, informs guest of all aspects of Player’s Club, and promotes the Player’s Club program to guests on the casino floor.
The incumbent in this position assists the Director of Slot Operations in coordinating and administering the technical activities of the slot floor, including planning, developing, training and financial controls. Responsible for performing a wide variety of diagnoses and repairs of slots, with infrequent assistance; possesses extensive knowledge of both mechanical and electronic aspects of slot repair; provides training or assistance to lesser experienced technicians.
The incumbent in this position is responsible for providing superior service to both the internal and external guest. The incumbent is also responsible for performing varied cashier functions in a pleasant, efficient and honest manner.
The Senior Executive Assistant will be responsible for developing an environment that creates excitement for internal and external guests. They will also be responsible for assisting the President and coordinate office functions. They will maintain correspondence files, inventories of printed material, assigned projects, spreadsheets, budget files, scheduling, and general office management duties. They will relieve the President of administrative and business details.
The incumbent in this position is responsible for assisting the Fuel Court Manager in maintaining a positive environment which provides fast, efficient, and friendly service ensuring a total quality experience for both our customers and team members. The incumbent is responsible for supervising team members at the Gas and Smoke Shop, achieving the profitability goals and guest service standards established for the operation.
The incumbent in this position is responsible for overseeing food preparation on all shifts for an assigned food outlet to ensure quality food and guest satisfaction. Coordinates with front-of-the-house staff to ensure effective coordination of service in order to achieve Hard Rock food service goals.
The incumbent in this position sells and services rooms and meeting space to prospective groups, both externally and internally, ensuring that the goals and objectives are obtained. The Sales Coordinator is responsible for Catering groups and Internal Special Events groups.
The incumbent in this position is responsible for maintaining the cleanliness and organization of any banquet rooms, hallways, storage and service areas. Routinely inventory and care for banquet supplies such as linens, chairs, china, glassware, flatware and decorations. Set up the banquet room per the specification of a banquet events order, and then reset the room to its original state after the event has concluded. During the event, duties include assisting servers, transporting tables and equipment, maintaining audio-visual equipment, reporting maintenance issues to management, and providing requested information to banquet patrons.
The incumbent in this position is responsible for properly preparing any and all foods listed on the respective menus that are to be grilled, fried, broiled, baked, boiled, braised, poached in an assigned kitchen outlet, or prepared in the pantry.
Provides administrative support to facilitate the achievement of established market segment and departmental room night and revenue goals. Follows established procedures and systems to maximize the performance of the department.
The incumbent in this position is responsible for properly preparing any and all foods listed on the respective menus that are to be grilled, fried, broiled, baked, boiled, braised, poached in an assigned kitchen outlet, or prepared in the pantry.
The incumbent in this position is responsible for the direction and management of the following operations: Marketing, Special Events, Promotions, and Players Club. Responsible for achieving revenue, income, market share, and guest service objectives in accordance with corporate policy and Gaming Commission Regulations.
The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force. The incumbent is also responsible for ensuring accurate and secure operation of the cashier cages and miscellaneous count room on assigned shift, while providing excellent guest service. Implements and maintains policies and procedures that maximize the cashing of negotiable instruments and intra-departmental transactions on an assigned shift.
OVERVIEW:The incumbent will be charged with operationalizing and managing Retail and Rocktane (Gas Station) operations. They will lead the team, providing direction and accountability in order to ensure operations goals are being met. Tasks include implementing the strategy and providing the blueprint for success to execute our company objectives and leading the team to successfully reach goals. The ability to take total accountability creating a process driven environment where data is evaluated to measure success and make adjustments to improve performance will be critical to our ability to achieve success and drive sales.
The incumbent in this position is responsible for the implementation, development and coordination of Player Development programs to attract, acquire and host high-value players to ensure guest satisfaction and repeat visits. The incumbent is also responsible for on and off-property efforts to establish and develop relationships with those who have the means and potential to become high value gaming guests. The position is called upon to interact frequently with high value guests and makes decisions regarding extensions of complimentary services and/or goods. The incumbent will act as a guide to Hosts and approver of various Host player requests.
The incumbent in this position is responsible for developing and coordinating programs to attract and host mid- to high-limit players to ensure guest satisfaction and repeat visits. The incumbent is also responsible for developing and establishing relationships with Hard Rock Hotel & Casino Sacramento at Fire Mountain midrange gaming guests in order to encourage return visits and create guest loyalty. The position is called upon to interact frequently with mid- to high-limit guests, and make decisions regarding extensions of complimentary services and/or goods.
OVERVIEW: The Customer Service Agent is responsible for providing all guests will accurate and timely information, running daily reports, handling guest transactions, guest requests, guest reservations, and inquiries. They must ensure that experience is quick and efficient for all guests.
The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for providing superior beverage service to Hard Rock Hotel & Casino Sacramento at Fire Mountain guests and cocktail servers while providing excellent guest relations.
The incumbent in this position is responsible for providing superior customer service while overseeing all aspects of the Bingo game. The incumbent is also responsible for performing varied lead clerk functions in a pleasant, efficient, and honest manner.
The incumbent in this position is responsible for the effective communication of the Player’s Club program; determines whether minimum qualifications for complimentary services and/or goods have been met, informs guest of all aspects of Player’s Club, and promotes the Player’s Club program to guests on the casino floor.
The incumbent in this position is responsible for maintaining the cleanliness and organization of any banquet rooms, hallways, storage and service areas. Routinely inventory and care for banquet supplies such as linens, chairs, china, glassware, flatware and decorations. Set up the banquet room per the specification of a banquet events order, and then reset the room to its original state after the event has concluded. During the event, duties include assisting servers, transporting tables and equipment, maintaining audio-visual equipment, reporting maintenance issues to management, and providing requested information to banquet patrons.
The incumbent in this position is responsible for greeting guests and arranging for prompt seating. The incumbent is responsible for ensuring that guests feel welcome and comfortable in accordance with Hard Rock Hotel & Casino Sacramento at Fire Mountain service standards.
The incumbent in this position will perform preventive and predictive maintenance and troubleshoot utility systems which may include HVAC-R, electronic systems, electrical, air, water and/or equipment. The incumbent is under the direction of the Facilities Shift Supervisor and Facilities Shift Manager, the incumbent also responds to all General Maintenance service calls. Now hiring HVAC certified specialist engineers.
Under the direction of the Director -Table Games, Shift & Pit Manager positions, is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games.
The incumbent in this position is responsible for maintaining the grounds of the entire property; informs management of landscaping issues, maintains the appearance and cleanliness of the property providing preventative maintenance of grounds. Responsible for the seasonal upkeep of exterior grounds and maintaining the hardscape of the property.
The incumbent in this position is responsible for the effective communication of the Unity players program and all offers available to Sacramento guests; determines whether minimum qualifications for complimentary services and/or goods have been met, informs guest of all aspects of Unity Rewards, property promotions, and promotes the Player’s Club program to guests on the Sacramento floor. This is an entry level salaried role for a telemarketer interested in getting to know our Vietnamese and Chinese guests, both in person and over the phone. This position is eligible for quarterly performance bonuses. Must be bilingual in Vietnamese, Cantonese, and/or Mandarin.
The incumbent in this position is responsible for Supervising and coordinating daily operations of general maintenance mechanics and trades people on assigned shift, relative to corrective, emergency, and preventive maintenance projects.
The incumbent in this position is responsible for properly preparing any and all foods listed on the respective menus that are to be grilled, fried, broiled, baked, boiled, braised, poached in an assigned kitchen outlet, or prepared in the pantry.
The incumbent in this position is responsible for the activities in the Count Room to ensure the integrity of currency and voucher counting derived from the Slot machines, as well as ensuring compliance with the Gaming Commission. The incumbent is also responsible for providing extraordinary service to both the internal and external guest.
Please feel free to submit an online application and come to our Open Interviews every Tuesday from 10:00AM to 1:00pm. During our Open Interviews, Hard Rock-Sacramento's Recruiting Team will try to provide an On-the-Spot Interview with one of our Hiring Managers. - It is highly recommendeed to update your application with positions of interest as they become available before joining our Open Interviews. - This is your opportunity to show us your authentic self and be considered for all hourly (non-salaried) positions that you are interested in and qualify for. These positions include but are not limited to: Cooks, EVS Attendant (Janitorial), Housekeeper, Casino Service Bartender, Beverage Server, Barback, Security Officer, and Players Club Representative.
Please feel free to submit an online application here and then update your application with positions of interest as they become available.
