POSITION SUMMARY:
Under the supervision of the Director of Entertainment, the Entertainment Assistant is responsible for the effective communication and organization of events taking place at Hard Rock Live and other property venues. Reports to the Director of Entertainment.
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Creates an atmosphere that encourages guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
- Provides extraordinary guest service, positively affects interactions with customers and team members, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
- Maintains booking calendars, show reports, and event tracking.
- Assists the Box Office Manager as needed, including selling and distributing tickets.
- Assists the Production Manager as needed, including advancing and organizing artist catering, green room hospitality, hotel accommodations, and transportation needs.
- Assists Entertainment Manager as needed, including contract review and routing, submitting payment requests, organizing VIP experiences, artist meet & greets, merch sales, and day-of-show operations.
- Creates and distributes day-of-show information to appropriate departments and vendors.
- Submits venue maintenance and cleaning requests to appropriate departments.
- Submits purchase orders and updates department expense ledger as needed.
- Attends and participates in meetings, completing follow-up as needed.
- Attends seminars when needed.
- Other duties as assigned.
EDUCATION AND / OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
These abilities and knowledge to do so are typically acquired through the completion of a high school education or equivalent, as well as through a minimum of (2) years of experience in a similar role in the live music industry, or combination of education and experience. College degree and/or gaming experience preferred.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
- Must obtain and maintain all licenses / certifications per Federal, State and Gaming / Lottery regulations
- Must successfully pass background check
- Must successfully pass drug screening
- Must be twenty-one (21) years of age
- Must have a clean driving record and be able to drive a full-sized SUV or Sprinter Van
KNOWLEDGE OF:
- Ability to read and comprehend industry periodicals, artist riders, detailed reports, memos, or letters.
- Ability to perform public speaking.
- Ability to read and understand all Hard Rock Hotel & Casino policies and procedures.
- Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
- Proficient knowledge of Microsoft Office, Excel, and Word is required.
ABILITY TO:
- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Must be able to push, pull and lift 10-50 lbs. and bend, stoop and reach on a limited basis.
- Communicate clearly and concisely, both orally and in writing.
- Participate in the development and administration of goals, objectives, and procedures.
- Prepare clear and concise administrative and financial reports.
- Interpret and explain policies and procedures.
- Operate various types of office equipment.
- Establish and maintain effective working relationships with those contacted in the course of work.
