SHIFT MANAGER - SLOT

The Slot Shift Manager is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force.  Responsible for actively building relationships with players and acts as a mentor to team members to build their player development skills; provides career development and direction for team members.  Manages staff and resources, related to Slot Operations, on an assigned shift ensuring compliance with established regulations.

 ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
 
- Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
- Establishes and develops relationships with guests through positive, effective interaction focusing on loyalty and profitability of specific player segments.
- Hires, trains, evaluates and motivates staff to develop a more qualified work force; monitors floor coverage and manages labor and expense margins.
- Assists in establishing objectives, standards and guidelines; assists in preparing and monitoring budget to achieve and maintain maximum department revenues.
- Provides information and recommendations to senior management regarding market strategies, product innovation and guest service issues.
- Oversees all aspects of Slot guest service; works closely with all departments, including Security, Surveillance, Players Club, VIP Services, Beverage and Cashiers.
- Works closely with Slot Performance personnel to ensure all slot products and associated equipment are in good working order, providing optimum excitement and gaming opportunities for guests; relays pertinent information to slot performance management regarding product mix and floor design, helping to achieve and maintain strategic objectives and goals.
- Monitors access to all sensitive areas, including IT room and Slot Supervisor’s office to ensure security of slot operation and company assets.
- Verifies and authorizes jackpot payouts above $50,000 ensuring validity of money paid and tracking of payouts; signs cashier checks for jackpot payouts.
- Monitors slot play, staff members and all associated operational areas to ensure compliance with applicable Lottery regulations, internal policies and procedures.
- Responsibilities of Shift Manager include: working closely with Human Resources to discuss disciplinary actions and team member issues, ensuring appropriate number of requisitions for job openings and opportunities; working with Engineer (Facilities) regarding new construction, power requirements, special needs; dealing with regulatory agencies and Hard Rock Controller regarding regulation issues; attending forecast and operational meetings; reviewing daily financials to ensure proper maintenance of margins; reviewing reports of jackpots for discrepancies.
- Attend and participate in meetings, completing follow-up as assigned.
- Perform work regularly and predictably.
- Other duties as assigned.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
 
This knowledge and these abilities are typically acquired through the completion of a high school education or equivalent, and 3 to 5 years of experience in slot operations with two years in a supervisory capacity.  College degree preferred.
 
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
 
- Must obtain and maintain valid licenses / certifications per Federal, State and ERGC Gaming regulations.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must be at least twenty-one (21) years of age.
- Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
- Prior experience in the Gaming industry strongly preferred.
 
KNOWLEDGE OF:
 
- Pertinent federal, state, and local laws, codes, and regulations.
- Hard Rock operations and slot related machinery.
- Policies and procedures as well as knowledge of and ability to identify various cheating techniques.
- Games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others.
- Player Tracking/Accounting system, floor coverage and margin control.
 
ABILITY TO:
 
- Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Communicate clearly and concisely, both orally and in writing.
- Interpret and explain policies and procedures.
- This position spends time on the gaming floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
- Consistently communicate effectively with guests, as well as all levels of team members.
- Observe and direct actions of subordinates/trainees.
- Inspect and maintain areas for which responsible.
- Review and comprehend all necessary documentation.
- Use all machine test equipment.    
- Develop strategic department objectives and link to the goals of the property.

Closing:

The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.