MANAGER - RISK & SAFETY

The incumbent in this position is responsible for the administration of the reporting, investigation, and settlement of property casualty claims. Interfaces and coordinates with third party administrators, claims adjusters, and defense counsel on all litigated claims. Forecasts and projects all risk costs and allocations for the property; develops, implements, and trains team member safety programs. Oversees team member safety committees and safety awareness/promotion campaigns.  Ensures that the property is in full compliance with all local, state, and federal Occupational Safety and Health Administration codes and regulations. Conducts regular programmed safety inspections for the purpose of hazard identification and fire and life safety audits. Coordinates and aligns company risk management strategies with personal and property goals and objectives. 

ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
 
- Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Understand property objectives, standards, guidelines and budget to achieve effective performance in position.
- Create, implement, deliver and maintain safety programs that will reduce or minimize the property’s exposure to risk.
- Coordinate casualty claims processing including maintenance of all files, monitoring, auditing, and overseeing third-party administrative claims, setting reserves, file closure and overall services in order to ensure that all claims are administered according to company policy and carrier requirements.
- Liaise between insurance carriers and attorneys to provide information regarding claims, litigation and settlement decisions.
- Participate in litigation; including interrogatories, witness statements, interviews with attorneys and property personnel, and other required information.
- Attend litigation hearings as a representative of the property.
- Maintain, analyze and monitors workers’ compensation claims and costs; assure proper completion and distribution of all necessary paperwork for claims, maintain up to date information on the status of workers’ compensation; communicate with all involved parties to ensure effective and efficient administration of each claim.
- Maintain loss history for all bodily injury and property damage claims in order to account for the various categories of deductibles on the property/casualty policies.
- Coordinate all leaseholders, subcontractors, and taxi services to ensure their insurance is in accordance with company policy and that they have current Certificates of Insurance.
- Prepares/presents reports for management, insurance carriers, controller, and other key team members at Hard Rock Hotel & Casino Sacramento at Fire Mountain.
- Oversees property’s safety committee to ensure that the committee is achieving value added service goals and reports progress of the committee to the property’s executive team.
- In alignment with company goals, sets property’s annual risk and safety goal and communicates progress towards that goal with all property executives on a monthly basis.
- Conducts comprehensive accident investigations and develops corrective action plans for all incidents and accidents that occur on property.
- Conducts regular and ad-hoc risk management and safety training sessions within all departments.
- Interfaces with occupational health care providers.
- Oversees property’s return to work program.
- Attend and participate in meetings, completing follow-up as assigned.
- Perform work regularly and predictably.
- Other duties as assigned.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
 
This knowledge and these abilities are typically acquired through the completion of a Bachelor’s Degree in business management or related field and 3 to 5 years’ experience in Risk Management or an equivalent combination of formal training, education and experience which demonstrates the ability to perform all of the duties of the position.
 
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
- Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Prior experience in the Gaming industry strongly preferred.
- Prior experience in Tribal Gaming preferred.
- Must be at least twenty-one (21) years of age.
 
KNOWLEDGE OF:
 
- Liability claim processing and ability to use considerable independent judgment in decisions that influence overall liability claim processing.
- Self-insured retention programs and large deductible plans.
- Highly Effective written and verbal communication skills.
- Creating, implementing, and training safety programs.
- Interfacing with team members and guests in highly charged environments while maintaining a calm and professional demeanor.
- Occupational health delivery systems and return to work programs.  
ABILITY TO:
- Be flexible to work varying shifts and time schedules as needed.
- Communicate effectively with all levels of team members and guests.
- Remain calm in a hectic, fast-paced atmosphere.
- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Compose, review and comprehend, clear, concise and accurate reports.

Closing:

The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.