MANAGER - BANQUET

Under the direction of the Director of Hotel, the Manager of Banquets manages all operational aspects of meetings and events for the property and directs the overall execution, including all related management functions to ensure a positive guest experience; acts as a key leader and example to the department, ensures accurate record keeping, prepares, reviews and analyzes reports.

ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
 
- Exhibit conduct in accordance with all Gaming Commission Regulations and Hard Rock Hotel & Casino Sacramento at Fire Mountain’s departmental policies and procedures.
- Organize and execute booked meetings and events in all event space, manage decor for the property and guests, both internal and external.
- Lead the Banquet team, ensure that all payroll, schedules and reports are completed in a timely manner.
- Leads by example, creating an environment focused on hospitality, service, and product quality.
- Hires and discharges employees according to established personnel policies and procedures, ensuring the appropriate staffing levels are consistently met.
- Implements and conducts orientation, training classes and evaluation programs.
- Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
- Conducts monthly staff meetings, as well as attends Banquet Event Order Meetings, F & B Meetings and Pre-Convention Meetings.
- Collaborates with Food & Beverage and Sales and Catering in designing, planning and pricing of all menus.
- Ensures guest service according to established standard of quality.
- Implements inventory and ordering processes monthy, keeps departmental labor cost on an acceptable level.
- Responsible for scheduling to ensure maximum coverage to the department, planning, timing and supervision of all details for successful banquet functions.
- Prepare and instruct Team Members on upcoming functions, including station sheets, floor plans and specific instructional details to be followed through.
- Continuously maintain visibility to Team Members and guests while checking on events to ensure that all is running smoothly and as expected.
- Order supplies, linens, uniforms, and outside purchases.
- Prepare and adhere to monthly budget and monthly payroll forecast.
- Advises staff of and adheres to established hotel policies, food and beverage policies, labor regulations and liquor laws.
- Promotes positive public/employee relations at all times.
- Maintains a clean, safe, hazard-free work environment within area of responsibility.
- Conducts or reviews detailed management and operational analyses to ensure ongoing success and efficiency within the department.
- Recommends to senior management operational enhancements that support initiatives and promote excellence.
- Demonstrates a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
- Conducts personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values.
- Stays abreast of the current trends and practices within area of responsibility and communicates pertinent information to management, peers, direct reports and team members as appropriate.
- Responsible for cleaning and sanitizing work and public spaces.
- Perform other duties as assigned.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
 
- Diverse business experience with significant administrative and/or management responsibilities
- Minimum one (1) years Hospitality, with a focus in Food and Beverage operations.
- Minimum three (1) years casino hotel experience.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
 
- Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must be at least twenty-one (21) years of age.
KNOWLEDGE OF:
 
- Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
- Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Strong communication and interpersonal skills to effectively communicate with guests, team members, all levels of management and other departments.
- Thorough understand of and ability to drive P&L strength and institute and maintain appropriate programs to effect positive financial results and budgetary procedures.
- Well-developed, tactful problem solving skills with the ability to apply ingenuity and creativity towards a resolution.
ABILITY TO:
 
- Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
- Proven ability to direct, motivate and develop staff.
- Ability to lead and mentor team to meet objectives.
- Adaptable to departmental strategic plans in order to achieve organizational goals.
WORK ENVIRONMENT:
 
- The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Closing:

The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.