AV TECH I - BANQUET

 
The AV Tech II provides leadership, high quality expertise and timely support for all Nightlife Audio Visual systems.  This team member will support digital video distribution systems (Optibase, etc), Crestron, AMX, CobraNet; DSP and all associated technologies such as digital signage, TV and other feeds, microphones, sound systems and more.  The AV tech will research and recommend technical solutions for client needs, coordinating from proposal to implementation to training and support.  The tech will provide break/fix support to casino systems as required

Essential duties include, but are not limited to:
 
Strategic planning for all in house AV systems.
Partner with business units to design and deliver innovative AV solutions.
Insures exemplary AV support and guest service to internal/external clients.
Install / Maintain AV equipment to insure 99% uptime.
Software Deployment Support / Maintenance.
Setup and support of AV requirements for property systems and events as needed.
Leads AV projects as assigned.
Maintains AV inventories, support procedures/documentation and current configuration files for AV systems.
Coordinates with equipment vendors and service providers for maintenance and services provided for equipment and service support agreements. 
Creates documentation and training programs for end users to become self-reliant
Communicates system issues and incidents to impacted parties.
Document/report on all support activities per departmental policies.
Must be available to work different shifts that will include nights and weekends
Other duties as assigned. 

Experience:
- 3+ years’ experience Audio / Visual Implementation / Support (Advanced) / Installation / Troubleshooting / Repairs.
- Data Networking Fundamentals
- Cisco experience preferred, CCNA certification a plus.
- Optibase MGW 1000/ IIS / Crestron Programming / CoolSigns experience a plus.
- ICIA CTS certification is preferred.
- Requires well developed written and verbal communications skills.
- Friendly and service-oriented.
- Able to work in isolation for a full shift.
- Current Driver’s License and reliable transportation.
- Able to work any shift.
- Requires an associate's degree or its equivalent and/or 5 years of experience in the field or in a related area.

WORK ENVIRONMENT:

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.