SALES ASSOCIATE - ROCKTANE

The incumbent in this position is responsible for being the ultimate guide through the guests’ ROCKTANE Gas.

ESSENTIAL JOB FUNCTIONS:
 
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position).
- Creates an atmosphere that induces guests to make ROCKTANE their choice for their gas station; responsible for actively building and retaining guest relations by providing superior guest service.  Exudes Hard Rock Mottos to create excellent first and last impression for all guests.
- Provides an amplified guest service environment by focusing on the needs of internal and external guests.  
- Resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers, Supervisors and Managers.
- Operate IT System’s (Agilysis POS, GHS Fuel Pump Software, and other gas station related equipment).
-  Assist guests as needed in paying, utilizing, or answering questions.
-  Accurately maintains a cash drawer.
-  Welcomes and greets arriving and departing guests.
-  Attends to needs of all guests within ROCKTANE in an efficient manner, and specifically follows all established safety protocol.
-  Assist with selling products intended for sale in Rocktane including cigarettes, beer, wine.
-  Answer questions about the property, upcoming events, contacts, and provide directions as needed.
-  Maintain work area in an orderly, clean, neat manner.
-  Remove trash.
-  Meets Hard Rock standard for grooming, uniform or attire.
-  Attend and participate in meetings, completing follow-up as assigned.
- Perform work regularly and predictably.
-  Use all equipment associated with the position, including, but not limited to, gas station pumps, cash registers and computer equipment.
-  Abide by all applicable Hard Rock policies and procedures.
- Other duties as assigned.
- Responsible for cleaning and sanitize work and public spaces.
NON-ESSENTIAL JOB FUNCTIONS
- Attend seminars when needed.

QUALIFICATIONS:
- High School diploma or equivalent required
ADDITIONAL REQUIREMENTS:
- Cashiering/money handling experience in making accurate change in a fast-paced environment or an equivalent combination of education and/or experience.
- Must possess basic math skills.
- Must possess ability to maintain visual attention and mental concentration for significant periods of time.
- Must have previous cashiering experience.
- Must have exceptional guest service skills.
- Must be detail oriented.
- Must be able to communicate effectively with guests and other team members.
- Must be able to work nights, weekends, and holidays.
- The employee must frequently lift and/or move up to 50 pounds.
- Must be able to work outdoors in all weather conditions standing/walking for long periods of time.
- 10-key Calculator.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
- Must obtain and maintain all licenses/certifications per Federal, State, and Gaming regulations.
- Must successfully pass a background check.
- Must successfully pass a drug screen.
- Must be at least twenty-one (21) years of age.
 
 WORK ENVIRONMENT:
- The Rocktane is located outdoors and as such there is exposure to all weather conditions.
- Work environment includes exposure to gas and diesel fumes.
- Environment can be hectic and fast-paced.  
- Must be able to communicate effectively with guests, specific to position duties and responsibilities.

Closing:

The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.